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Product Description
Welcome to the world of comfort and care
Experience the perfect blend of safety, comfort, and hygiene, ensuring your little one enjoys peaceful sleep, whether at home or on the go.
Product Features
- Material Quality: Front side crafted from 5A antibacterial cotton, offering a hygienic surface for your baby’s sensitive skin. The reverse side features Lenzing Tencel, blending Lycra and cotton for breathable softness.
- Advanced Filling: Silk Foam with 100% Polycool Fibre and a TPE Tube ensures the pillow maintains its shape, providing continuous neck support and comfort.
- Versatile Sizes: Available in three different sizes to cater to your growing child’s needs – from newborns to teenagers.
- Seasonal Versatility: Ideal for use in all four seasons, with materials that adapt to various temperatures to ensure comfort year-round.
Benefits
- Orthopedic Support: Designed to nurture the developing spine of young children, promoting a healthier posture from an early age.
- Antibacterial Protection: Keeps the sleeping environment free from harmful bacteria and allergens, safeguarding your child’s health.
- Eco-friendly Materials: Made with sustainable fabrics that are gentle on the planet and on your child’s skin.
- Portable Design: Lightweight and easy to carry, perfect for travel and ensuring your child’s comfort wherever you go.
When to Use
This pillow is perfect for daily use, during nap times, nighttime sleep, and travel. It’s especially beneficial for children who need extra neck support and for parents who prioritize health and hygiene in childcare products.
What Makes Our Pillow Special?
Our Baby Orthopedic Neck Support Pillow stands out with its top-grade antibacterial cotton and adaptive Lenzing Tencel fabric, combined with a thoughtful design that grows with your child. Unlike ordinary pillows, it offers a unique blend of comfort, adaptability, and health benefits, making it an essential part of your child’s bedtime routine.
Don’t compromise on your child’s comfort and health. Choose the best – our Baby Orthopedic Neck Support Pillow. Ideal for peaceful sleep and healthy growth, make it a part of your baby’s essentials today. Buy now and witness the transformation in your child’s sleep quality and overall comfort!
Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of joubella.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of joubella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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